The 2019 Year in Review

Jan 7, 2020

Posted by & filed under Business Credit Journal, Credit, Education, Foundation, Industry Groups.

2019 was a year of growth for NACM Commercial Services! We wanted to share this with you, our customers, which helped make this happen. We offered more classes and webinars, hosted the Western Credit Conference, created new Industry Groups and so much more.

Thank you for your support! We couldn’t do any of it without you. Check out this video recapping our year.

Tell us in the comments your favorite thing from 2019 and what you would love to see more of in 2020.

Download PDF Version of Video.

Meet Our Team!

We have grown our team! We grew in 2019 and just added another new team member this week. Please give them a warm welcome if you talk to them or see them around.… Read the rest

Clear Communication Between Creditors and Customers

Jan 15, 2020

Posted by & filed under Business Credit Journal, Leadership.

“The art of communication is the language of leadership.”
–James Humes, five-time presidential speechwriter

Credit managers are the heroes on the frontlines to protect a company’s financial wellbeing. Whether assessing credit decisions or following up with customers on payment, credit managers lead their company into battle and one of their most versatile weapons is communication. As an essential element to personal and professional lives, how one wields this weapon will determine if he or she reaches their desired outcome.

From the first phone call to the final payment, communication is a requirement for a healthy credit-customer relationship. Successfully harnessing and implementing communication strategies requires a very specific set of skills. Although credit managers can’t necessarily control customers’ willingness to communicate, there are techniques they can practice to improve the process.… Read the rest

Congratulations to Our Newest Designation Holders

Jan 15, 2020

Posted by & filed under Credit.

Congratulations to our newest designation recipients From the November 4th Exam. Are you interested in education and getting a designation? Check out this guide on the certification program. If you have any questions contact Shawna Kelly.

Certified Business Associate (CBA)
Christine Tyler Perry, CBA – Premier Nutrition Corp
Shilo Stevens, CBA – Keen Inc
Kathy Millard, CBA – Modern Glass Co
Brandon Culpepper, CBA – Modern Glass Co
Janis Jackson, CBA – PotlatchDeltic
Araceli Magana, CBA – Joseph T Ryerson & Son Inc
Nikki Keahey, CBA – Ferguson Enterprises LLC
Laura Contreras, CBA – Samuel Son & Co (USA) Inc

Certified Business Fellow (CBF)
 Lindsey Overline, CBF – Crescent Electric Supply Inc

… Read the rest

Construction Project Knowledge Helps Creditors Get Paid

Nov 21, 2019

Posted by & filed under Credit.

Knowledge is of the highest priority in construction credit. Gathering information, knowing where a creditor stands within the project’s supply chain and how to get paid are only some of the important aspects of having a successful relationship with customers, a customer’s customer and so on. The information needed depends on a number of factors, including but not limited to where a creditor stands within the supply chain and the type of project. But, one of the biggest questions isn’t knowing what information to have, it’s how to obtain it and use it as an advantage when it comes time for a creditor to be paid.

The best time for a construction creditor to gather information about a project is at the beginning, whether it’s setting up a new customer on a first-time order or a years-long customer making an order on the second of the month.… Read the rest

NACM Commercial Services Foundation – Money for Scholarships

Nov 21, 2019

Posted by & filed under Credit.

The foundation has had an amazing year fund-raising for scholarships. In September we had the 2019 NACM Commercial Services Golf scramble held at the beautiful Coeur d’ Alene Resort Golf Course in Idaho. At this event between raffles, baskets, sponsors we were able to raise $3528 for scholarships. This is a yearly event so look for details on the next one coming in 2020.

Just last month we had the Western Credit Conference and we had an amazing time. As you may have seen we have been raffling off a trip to Mexico this past year and pulled the winner at the conference. We also had a collection of raffle baskets. In addition, the hotel gave us a commission on each hotel room and signature drink purchased at the hotel.… Read the rest

Decision Fatigue: Combatting the Overwhelming Nature of Choices

Nov 21, 2019

Posted by & filed under Credit.

People make a total of about 35,000 decisions—in a single day. The process of decision-making has become a more natural, passive activity over time, with decisions like what socks to wear and how long to microwave leftovers barely fazing people as decisions. Decisions with grander consequences weigh more on individuals, from what car best fits a specific set of needs to how much credit a customer should be extended.

With so many decisions in one day, each choice begins to lay heavy on a person. Without realizing it, the overwhelming nature of these decisions contribute to a phenomenon known as “decision fatigue.” The breakout session “Understanding Decision Fatigue (and What to Do About It)” at the 2019 Western Credit Conference in Portland, Oregon, tackled this issue, breaking down what decision fatigue is, how it affects creditors in the workplace and how best to overcome it.… Read the rest